Terms and Conditions

This website is owned and operated by Vet Bros Fishing LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors custom fishing lures, digital items and clothing that supports Vet Bros Fishing LLC. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Return and Refund Policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: digital items such as eBooks, videos and tutorials.

 

Clothing items in their original, unwashed condition may be returned up to 14 days after purchase for in-store credit or exchange.

Other gear products (stickers, soft plastics, hard baits, etc.) in its original, unused condition may be returned up to 14 days after purchase for in-store credit or exchange.

 

All clearance item sales are final and cannot be returned or exchanged.

Customers are responsible for all return shipping charges, including insurance on the package for the original value of the item(s) being returned.

 

Under no condition will original shipping charges be refunded on any order.

To initiate a return, please contact vetbrosfishing@gmail.com and provide your order number.

Shipping Policy

We work extremely hard to deliver the best customer service possible. However, our shipping policy is one area we cannot deviate from. Please understand this operational requirement of our business. We recognize the process can be frustrating, but appreciate your understanding and cooperation.

Once packages leave our facility they are COMPLETELY out of our control.

 

Most packages ship via USPS Priority Mail and typically arrive in 2-3 business days. However, transit times are not guaranteed and may take significantly longer, especially around holidays.

 

Some products ship free, however orders containing additional items will be subject to our standard shipping fees.

 

UNDER NO CIRCUMSTANCES CAN WE ACCEPT CLAIMS FOR LOST, STOLEN, IMPROPERLY DELIVERED, OR DAMAGED PACKAGES!!!

 

Once packages leave our facility they are COMPLETELY outside of our control and in the hands of the shipping carrier. Should you discover your package has been lost, stolen, delivered to a wrong address or damaged, please contact the shipping carrier right away and file a claim with them directly. Under no circumstances will we issue replacements or refunds in these situations.

 

If your package is returned to us by the shipping carrier for any reason (invalid address, no forwarding address, return to sender, etc.), we will issue a refund for the products minus any shipping charges that were paid when the order was placed. If you still wish to receive the products, you will need to place a new order. Shipping is an actual expense we pay to the carriers, and cannot be refunded in these unfortunate circumstances.

 

Note: sometimes carriers deliver packages to neighbors, or update tracking information prematurely in their systems. If your tracking information shows the package was delivered but you can’t find it, we suggest checking with neighbors or waiting a day or two as the issue usually sorts itself out. However, should this not be the case, you will need to file a claim with the shipping carrier directly.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Customer Service

To reach our customer service department, please email us at vetbrosfishing@gmail.com and we'll be sure to address your issue as soon as possible.